Clients
Managing the central customer database and demographic CRM info.
Clients
The Clients module serves as a lightweight CRM (Customer Relationship Management) database embedded directly into the Payment Gateway.
When a customer successfully completes a Checkout, the system automatically parses their billing details, email, and tax identification number, and associates it with a Client record.
Client Profiles
Navigating to a Client profile allows you to view their complete financial history across the entire Organization:
- Lifetime Value (LTV): Accumulated successful transactions.
- Transaction History: A chronological ledger of all their payments.
- Invoice Repository: Quick access to download PDF/E-Invoices generated for this client.
The Admin UI also links back into Client profiles from operational detail views:
- Transaction detail pages link the selected Transaction to its Client profile when a Client record exists.
- Invoice and Credit Note detail pages show the document's Client party block, and the email address becomes a direct Client profile link when the document is linked to a stored Client.
This lets support and finance staff move between a single document and the broader Client history without losing document context.
Demographics & VAT Validation
Crucially, the Client record stores their official Billing Addresses.
If a B2B client provides a European VAT ID or a business tax number:
- The Admin UI will display the Validation Status.
- The Main Backend automatically proxies the ID against the VIES (VAT Information Exchange System).
- If validated, the system automatically applies the B2B Reverse Charge mechanism, overriding default consumer tax configurations on their future Checkouts.