Organizations & Users
Guide to managing your top-level tenant, inviting users, and securing accounts with Passkeys.
Organizations & Users
The Payment Gateway is a multi-tenant platform.
- Organization = legal/business tenant (company-level boundary)
- Site = operational unit inside an organization (storefront, brand, market, or channel)
Organisation Limits by Tier
| Tier | Organisations included | Additional orgs |
|---|---|---|
| Starter | 1 | 250 EUR / org / year |
| Professional | 1 | 250 EUR / org / year |
| Business | 5 included | 250 EUR / org / year |
Sites per organisation are unlimited for Professional and Business tiers. Starter includes up to 3 sites per organisation.
Everything else (users, API keys, transactions, invoicing settings, exports) is scoped through this model.
Managing Your Organization
When you log into the Admin Dashboard, your active Organization determines the data you see. If you are an administrator for multiple organizations, you can seamlessly switch between them using the organization selector in the navigation menu.
Organization Profile
Under Organizations, you can manage the core identity of your company:
- Name: Your internal display name.
- Support Email: The contact email provided to your customers during disputes or inquiries.
Note: Legal details, tax references, and addresses used for invoicing are configured separately under Settings > Invoicing.
Multi-Organization Operations
One deployment can host multiple organizations.
This is useful if you run:
- multiple legal entities,
- regional business units,
- or separate customer projects requiring data isolation.
Operators with access to more than one organization can switch context from the dashboard and work inside the selected scope.
User Management
The Users section allows you to invite team members to your Organization and assign them roles.
Roles & Permissions
- Admin: Full access to the Organization. Can invite other users, alter global settings (like Tax and Retention rules), and manage API Keys.
- Support: Designed for customer service representatives. Can view and manage Transactions, issue Refunds (Credit Notes), and manage Clients, but cannot alter core infrastructure or tax settings.
- Viewer: Read-only access to Transactions and Dashboard analytics.
Account Security: Passkeys (WebAuthn)
To ensure the highest level of security for financial data, the platform natively supports Passkeys (WebAuthn).
- Navigate to your Profile in the bottom-left corner.
- Select Add Passkey.
- Follow your browser or device prompts to register a biometric (Touch ID / Face ID) or hardware token (YubiKey).
Once registered, you can log in instantly and securely without relying solely on passwords. For administrators managing high-volume transactions, hardware-backed Passkeys are strongly recommended.